FAQs
Q: What kind of products do you sell?
A: T-shirts - Comfort Colors Garment-Dyed T-Shirt; 100% ring-spun cotton; Medium fabric
Sweatshirts - Unisex Heavy Blend Hooded Sweatshirt Brand; 50% cotton, 50% polyester; Medium-heavy fabric
Q: How do I care for my product?
A: Please follow the care instructions on the tag of your product to ensure its longevity. Wash inside out, in cold water, on a gentle cycle. Tumble dry low or let air dry. Do not use Fabric Softener or Bleach. Do not dry clean. Avoid ironing on the design.
Q: How do I know what size to order?
A: We provide detailed size charts for each of our products to help you find the perfect fit. Take a look at the photos to see a specific sizing chart for the product style. Please note that some products are unisex. If you’re going for a more fitted look, we suggest sizing down. For a reference we recommend laying your favorite pair of clothing related to the product at home flat and measure it to compare to the size chart in the photos
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and Apple Pay. This ensures a convenient and safe shopping experience
Q: How do I place an order?
A: You can place an order on our website by selecting the item(s) you want and adding them to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order.
Q: How long does shipping take? How much does shipping cost?
A: We strive to process and ship all orders within 2-3 business days. Shipping times may vary depending on your location, but generally, orders within the United States arrive within 5-7 business days, while international orders can take up to 2-4 weeks.
A: Shipping costs may vary depending on your location and the shipping method you choose. You can see the shipping cost for your order at checkout.
Q: How do I track my order? What is the status of my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on the shipping carrier's website.
A: You can check the status of your order by logging into our website or by contacting our customer service team.
Q: What is your return policy?
A: We do not accept returns or exchanges for any products purchased through our business. All sales are final. This includes all products, as well as any other products we may offer. We apologize for any inconvenience this may cause.
We take great care to ensure that our products are of the highest quality, and we stand behind the craftsmanship of our products. However, due to the nature of our business and customized products, we cannot accept returns or exchanges once a product has been purchased and shipped.
If you have any questions or concerns about the quality or condition of a product you have received, please contact our 15healthysun@gmail.com immediately. We will work with you to resolve any issues and ensure that you are satisfied with your purchase
Q: Can I change my shipping address after my order has been placed? Can I cancel my order?
A: If your order has not yet shipped, you may be able to change your shipping address by contacting our customer service team. If your order has already shipped, we cannot change the shipping address.
A: If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, we cannot cancel it.
Q: Can I customize my design?
A: We offer a variety of designs to choose from, but we do not currently offer custom designs. However, we are always open to suggestions for new designs, so please feel free to contact us with your ideas!
Q: How can I contact customer service?
A: You can contact us by email at 15healthsun@gmail.com. We strive to respond to all inquiries within 24-48 hours